Contact information

Contact Us — Cotton & Cove Atelier

We're here to help you with any questions about our luxury bedding collections, orders, or services. Please don't hesitate to reach out.

CUSTOMER SUPPORT

Email: support@cottonandcoveatelier.com
Response Time: We typically respond within 24-48 hours during business days (Monday–Friday)

BUSINESS INFORMATION

Business Name: Cotton & Cove Atelier
Location: 5500 Cherokee Avenue, SUITE 200/8
           Alexandria, VA 22312
           United States

Business Hours: Monday–Friday, 9:00 AM – 5:00 PM EST
(Please note: We are an online store and do not have a physical retail location for walk-in visits)

WHAT WE CAN HELP WITH

• Product inquiries and recommendations
• Order status and tracking
• Shipping questions
• Returns and exchanges
• Payment and billing issues
• Product care instructions
• Custom or bulk orders
• General questions about our luxury bedding collections

HOW TO REACH US

For the fastest response, please email us at support@cottonandcoveatelier.com with:
• Your order number (if applicable)
• A clear description of your question or concern
• Any relevant photos (for product issues or returns)

BEFORE YOU CONTACT US

You may find answers to common questions in our:
• Return & Refund Policy (30-day returns)
• Shipping Policy (processing times, delivery estimates)
• Terms of Service
• Privacy Policy

ORDER TRACKING

If you're checking on your order status:
1. Check your email for shipping confirmation and tracking number
2. Allow 1-3 business days for order processing
3. Tracking information may take 24-48 hours to update after shipping

If you still need assistance, email us with your order number.

WHOLESALE & PARTNERSHIP INQUIRIES

For wholesale, bulk orders, or partnership opportunities, please email:
support@cottonandcoveatelier.com
Subject line: "Wholesale Inquiry" or "Partnership Opportunity"

We look forward to serving you and helping you create the luxurious bedroom sanctuary you deserve.

— The Cotton & Cove Atelier Team