Shipping policy

Shipping Policy — Cotton & Cove Atelier (No Free Shipping)

Last Updated: January 13, 2026

Thank you for shopping with Cotton & Cove Atelier. This Shipping Policy explains how we process orders and deliver them within the United States and internationally.

Contact: support@cottonandcoveatelier.com
Business Location: Virginia, United States

1) Shipping Coverage

We ship:
* United States (nationwide)
* Internationally (to select countries where carriers support delivery)

If shipping is not available to your location, you will see this at checkout.

2) Shipping Rates (No Free Shipping)

We do not offer free shipping at this time.

Shipping charges are calculated at checkout and are based on:
* Delivery address
* Package size/weight
* Selected shipping method
* Carrier rates and fuel/handling charges (when applicable)

3) Processing Time

* Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
* During busy periods (sales, holidays, high order volume), processing may take longer.

4) Estimated Delivery Time

Delivery estimates begin after the order has been processed and shipped. Shipping speed options and estimated delivery timeframes will be shown at checkout.

Typical estimates (may vary by location and carrier):
* Standard: 3–7 business days
* Expedited: 2–3 business days
* Express: 1–2 business days

Delivery times are estimates and not guaranteed. Carrier delays, weather, and other events outside our control may impact delivery.

5) Order Tracking

When your order ships, you will receive a confirmation email with a tracking number. Tracking may take 24–48 hours to update after the shipping label is created.

6) Split Shipments

If your order contains multiple items, it may ship in separate packages. You may receive multiple tracking numbers.

7) Address Accuracy

Please ensure your shipping address is correct at checkout.

* We are not responsible for delays or non-delivery due to incorrect/incomplete addresses.
* If an order is returned as undeliverable, we may reship it (additional shipping fees may apply) or refund the item cost minus any shipping fees (where allowed).

To request an address change, email us immediately at support@cottonandcoveatelier.com. We cannot guarantee changes once an order has been processed.

8) International Shipping, Duties & Taxes

For international orders:

* Delivery times vary by destination and may be affected by customs.
* Customs duties, taxes, import fees, and brokerage charges are the customer's responsibility, unless clearly stated otherwise at checkout.
* We are not responsible for delays caused by customs processing.

9) Lost, Stolen, or Delayed Packages

If your tracking shows delivered but you did not receive the package:

* Check with neighbors/household members and around the delivery area
* Contact the carrier for additional delivery details
* Email support@cottonandcoveatelier.com within 7 days of the delivery scan

If a package is confirmed lost in transit, we will work with you on a resolution based on the carrier's findings.

10) Damaged Packages or Items

If your order arrives damaged, email support@cottonandcoveatelier.com within 48 hours of delivery and include:

* Order number
* Photos of the damaged item(s)
* Photos of the packaging and shipping label

We'll review and provide a replacement, refund, or other resolution as appropriate.