Refund policy

Return & Refund Policy — Cotton and Cove Atelier (30 Days)

Last Updated: January 13, 2026

We want you to be satisfied with your purchase. If something isn't right, you can request a return within 30 days of delivery.

Contact: support@cottonandcoveatelier.com
Business Location: Virginia, United States

1) 30-Day Return Window

You have 30 days from the date your order is delivered to request a return.

2) Return Eligibility

To be eligible for a return, items must be:

Unused and in original condition

In original packaging (where applicable)

With all included parts, accessories, manuals, and free gifts (if any)

3) Non-Returnable Items

Unless defective or required by law, we do not accept returns for:

Gift cards

Final sale/clearance items marked "Final Sale"

Personalized/custom items (if offered)

Items damaged due to misuse, normal wear, or improper care

4) How to Start a Return

Email support@cottonandcoveatelier.com within the 30-day window with:

Order number

Item(s) you want to return

Reason for return

Photos (required for damaged/defective/wrong item; recommended for all returns)

If approved, we'll send return instructions (and a return label if applicable).

5) Return Shipping Costs

Changed mind / ordered wrong item: customer pays return shipping

Wrong item / defective / damaged in transit: we cover return shipping or provide another resolution

We recommend using a trackable shipping method. We are not responsible for returns lost in transit.

6) Refunds

After we receive and inspect your return:

If approved, refunds are issued to the original payment method

Refunds typically process within 5–10 business days (depends on your bank/payment provider)

Original shipping fees are not refundable, except when the return is due to our error or required by law.

7) Exchanges

We don't guarantee direct exchanges due to inventory changes. The fastest option is:

Return the item (if eligible)

Place a new order

If you received a defective or incorrect item, email us and we'll fix it.

8) Damaged/Defective/Wrong Items

Report issues within 7 days of delivery by emailing support@cottonandcoveatelier.com with photos of:

The item

Packaging

Shipping label (if possible)

9) International Returns

International customers:

Must still request returns within 30 days of delivery

Are responsible for return shipping and any customs-related costs, unless the return is due to our error

Duties/taxes paid to your country are typically non-refundable (check your local customs authority)

10) Contact

Email: support@cottonandcoveatelier.com